Effective communication is one of the cornerstones of a healthy, successful business. 86% of employees and executives identified ineffective communication and collaboration as the root cause of failure in the workplace. Since more companies have adopted remote and hybrid work conditions, there’s a greater emphasis on improving workplace communication. A key component to improving communication in the workplace is finding the right balance between formal and informal communication.
Formal vs Informal Business Communication
Improving internal communications can boost productivity by up to 25% a report by McKinsey Global Institute stated. When cultivating a culture of healthy internal communication aim to create a safe space where employees can feel comfortable expressing their thoughts and ideas openly. However, your staff doesn’t have to be all business every time they speak, they should have the freedom to interact causally when appropriate. Which begs the question, what’s the difference between formal and casual business communication?
Formal Business Communication
Formal communication doesn’t necessarily refer to the word choices and grammar used when speaking to colleagues, vendors, or customers. When referring to formal business communication, the focus is on the structure and purpose of the interaction.
Formal business communication refers to how a strategic exchange of information is structured. For instance, when following up with a project manager about a task, employees could send an email, speak directly to the manager, or use the company’s chosen communication tool. Similarly, staff meetings have set structures and procedures in place to ensure that they run smoothly and achieve the strategic goals of a meeting.
The key factor is to keep interactions polite, and respectful, and to listen when communicating with colleagues actively.
Informal Business Communication
Now, some companies and certain employees may use more casual language than others. However, as with formal business communication, it’s more about the strategic purpose behind the interaction. Two employees talking about current events, their vacation plans, or even the work environment are excellent examples of informal communication.
Three Types of Communication
There are three basic forms of communication:
- Verbal: Verbal communication refers to spoken communication and includes, meetings, calls, voice notes, conversations, and presentations. In an informal setting, it’s using casual language is appropriate as long as both speakers are being respectful toward one another.
- Non-verbal: Body language and written communication are both non-verbal. Still, it’s crucial to adhere to proper protocol because text and body language can easily be misunderstood.
- Visual: Presentations, signs, photos, memes, and emojis make up the bulk of visual communications. When interacting with coworkers through visuals, it’s best to also incorporate a text or verbal version of what you’re trying to convey. You wouldn’t want your colleagues misinterpreting your message, would you?
Establish Clear Communication Protocols
Having best practices and formal communication procedures in place is vital for a thriving work environment. Hiring a virtual assistant to write company emails and memos can take the pressure off your shoulders and help set a standard for quality workplace communications.
Contact Aim2Assist today to learn more about its services.